Looking for help with the company, your account or this website? Start here. If you need more help, send us a message.
How do I contact CHILL?
Use our contact form or email cstorelawton@gmail.com. Include your name, business name if relevant, and a short explanation of your question.
Where is CHILL based?
CHILL Wholesale is based in Lawton, in Southwest Oklahoma. Contact the team to confirm the location and arrangements before planning a visit.
Where can I find my account and order history?
Use the Account link at the top of the website. Sign in with the email address associated with your account. If an existing order is missing, contact us with the order reference and the email used for that order.
How do I get an update on an existing delivery?
Check the confirmation and dispatch messages for that order. For help, send the order reference through our contact form. Our shipping and delivery help page explains what information to include.
What should I do if something arrives damaged or incorrect?
Keep the packaging and record the affected item and quantity. Contact us with your order reference and a description of what happened. See returns and issue reporting for the details to gather.
Should I send payment information through the contact form?
No. Do not include card numbers, passwords, identification documents or other sensitive information. We can start with your contact information and a description of the issue.
How can I manage my privacy choices?
Read our privacy policy and visit Your Privacy Choices. For a privacy question, choose Privacy request on the contact form.
How do I report a website accessibility problem?
Choose Website accessibility on our contact form. Include the page address, the action you were trying to complete, and the browser or assistive technology you use. See our accessibility help page.